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Common Enrollment Issues

 

Help with SIS Registration Issues

Following are possible solutions to common problems you may encounter when trying to enroll in classes on SIS Web for Students:

     1. Not eligible to register
     2. Closed/full class
     3. Department permit required
     4. Instructor permit required
     5. Prerequisite course required
     6. Prerequisite required; TSALEKSG
     7. Closed by restriction
     8. Time conflict
     9. Maximum credit hours exceeded


 1. Not eligible to register:

You will see the message above if your enrollment date has not yet arrived, or if you have registration holds that prevent you from enrolling.  Enrollment dates are determined based upon the number of credit hours earned, with priority given to students in closer proximity to graduation.  Enrollment guides provide details on your earliest enrollment date, based on the number of graduation/retention credit hours earned.

Registration holds may be placed by different offices on campus.  You can view your holds at any time by selecting the ‘Holds’ option from the ‘Student Records’ menu in SIS.  The Holds table will provide details of the reason for the hold, the term that the hold becomes effective, and the office that entered the hold (Entry Office) – see example below.  You should contact the office that entered the hold for information on how to have the hold cleared.

When all registration holds have been cleared and your enrollment date has arrived, you should be eligible to register for classes.

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2. Closed/full class: 

 

This message occurs when the class section has either reached its maximum enrollment or the department has closed the class to restrict enrollment.  Contact the department offering the course to see if they will provide you with special permission to enroll in the closed/full class.  If the department provides consent, it will provide you with a Registration Permission Memo signed by the department head authorizing the enrollment.  It is the student’s responsibility to bring the completed Registration Permission Memo to the Office of the Registrar (or Enrollment Services office at OSU-Tulsa) within the applicable enrollment deadlines to enroll in the class.  Please note that the department cannot authorize enrollment in a closed class if it will result in exceeding the classroom’s fire code capacity.

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3. Department permit required:

 

Contact the department offering the course to see if they will provide you with special permission to enroll in the class.  If the department provides consent, it will provide you with a Registration Permission Memo signed by the department head authorizing the enrollment.  It is the student’s responsibility to bring the completed Registration Permission Memo to the Office of the Registrar (or Enrollment Services office at OSU-Tulsa) within the applicable enrollment deadlines to enroll in the class.

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4. Instructor permit required:

 

Contact the instructor to see if he or she will provide you with signed consent to enroll in the class.  Check the class schedule for the instructor’s name.  If no instructor is listed, you can contact the department for assistance.  The instructor will either need to sign in the “Instructor’s Signature” area of a drop/add card, or provide you with a signed Registration Permission Memo authorizing the enrollment.  It is the student’s responsibility to bring the completed drop/add card or Registration Permission Memo to the Office of the Registrar (or Enrollment Services office at OSU-Tulsa) within the applicable enrollment deadlines to enroll in the class.

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5. Prerequisite course required: 

If a prerequisite requirement prevents you from enrolling in a class, first check the course description for course details and required prerequisites.  If you believe that you meet the listed prerequisites, contact the instructor (or your academic advisor) to discuss your qualifications.  Instructors and academic advisors can override prerequisite requirements via a signed Registration Permission Memo, provided examination of your academic record warrants this action.  It is the student’s responsibility to bring the completed Registration Permission Memo to the Office of the Registrar (or Enrollment Services office at OSU-Tulsa) within the applicable enrollment deadlines to enroll in the class.

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6. Prerequisite required: TSALEKSG: 

 

You will see this message for MATH courses that require a minimum score on the math placement exam (or for some courses, a minimum grade of "C" in a prerequisite MATH course). If a prerequisite requirement prevents you from enrolling in a class, first check the course description for required prerequisites and other details. If you believe that you meet the listed prerequisites, contact the instructor (or your academic advisor) to discuss your qualifications. Instructors and academic advisors can override prerequisite requirements via a signed Registration Permission Memo, provided examination of your academic record warrants this action. It is the student's responsibility to bring the completed Registration Permission Memo to the Office of the Registrar (or Enrollment Services office at OSU-Tulsa) within the applicable enrollment deadlines to enroll in the class. 

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7. Closed by restriction: 

Some courses have seats reserved for particular groups of students.  For example, a class may be reserved only for students in a specific college or major, or for students in a special program (ex: honors college, admitted to professional school).  Check the class schedule for information on the nature of the seat reservations.  Undergraduates seeking enrollment in a graduate credit course or graduate students seeking enrollment in an undergraduate credit course should view our FAQ on graduate sections of mixed credit 3000/4000* courses.  For other situations, contact the department offering the course to see if they will provide you with special permission to enroll in the class.  If the department provides consent, they will provide you with a Registration Permission Memo signed by the department head authorizing the enrollment.  It is the student’s responsibility to bring the completed Registration Permission Memo to the Office of the Registrar (or Enrollment Services office at OSU-Tulsa) within the applicable enrollment deadlines to enroll in the class.

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8. Time Conflict:

 

SIS will not allow a student to enroll in classes that result in a time conflict with another class in which he or she is already enrolled. Check the class schedule to see if there are other sections of the same class that will not conflict with one another, and adjust your enrollment accordingly.

If no other options are available and you believe you can make arrangements in one or both of the conflicting classes to successfully complete work for both classes, first consult with the instructors of both classes. Enrolling in a class that results in a time conflict with another class on your schedule can only be allowed with written support from the instructors of both classes. Both instructors will either need to sign in the "Instructor's Signature" area of a drop/add card, or provide you with a signed Registration Permission Memo authorizing the enrollment. It is the student's responsibility to bring the completed drop/add card or Registration Permission Memo to the Office of the Registrar (or Enrollment Services office at OSU-Tulsa) within the applicable enrollment deadlines to enroll in the class. 

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9. Maximum credit hours exceeded: 

Students are allowed to enroll in the number of credit hours each semester that do not result in academic overload (generally 19 hours for undergraduates and 16 hours for graduate students in a regular 16-week fall or spring term). Students desiring to carry an academic overload must have demonstrated academic readiness to perform on an overload basis, and must complete and submit an Excessive Hours Petition to the Office of the Registrar (or Enrollment Services office at OSU-Tulsa) within the applicable enrollment deadlines to enroll in classes that exceed the maximum credit hour load for the term. See the Maximum Credit Hour Load website for more details.

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Academic Calendar

Fall 2014

Friday, August 15
Final enrollment date - late fee assessed after this date

Monday, August 18
Class work begins

Monday, August 25
100% Refund, Nonrestrictive Drop/Add Deadline (
details)

Monday, August 25
SIS Web Registration closes at midnight

Friday, August 29
Partial Refund, Restrictive Drop/Add Deadline (
details)

Monday, September 1
University holiday

Tuesday, September 30
Six week grades due from faculty

Friday, October 24
Students' Fall Break (No Classes)

Full Academic Calendar...

 

Contact Information

Office of the Registrar
322 Student Union
Stillwater, OK 74078
(405) 744-6876
Fax (405) 744-8426

E-mail: registrar@okstate.edu
Office hours: M-F 8am-5pm

About Us
The Office of the Registrar provides services related to the creation and maintenance of student academic records. 

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