Registration and Transcript Holds

Registration and transcript holds are restrictions placed on student accounts when specific action is required from students to allow enrollment at OSU or release of official academic documents such as transcripts and diplomas. The information below will assist you with understanding holds and how to address them.

Note: While Self Service will not allow students with registration holds to drop classes online, you can still drop classes in the Registrar's Office or in the Enrollment Services office in Tulsa (during the allowable drop/withdraw periods). Please complete a drop/add card and bring it to the Registrar's Office with a photo ID. In addition, if all of your holds are intended to prevent registration in a specified term (as indicated in the Reason field) and you need to add a class in a different term, please complete a drop/add card and bring it to the Registrar’s Office with a photo ID.

How to Read Holds on Self Service

Hold Details by Type

Academic Integrity
Advisor Registration Hold
ACT/SAT Test Score Required
Admissions Document Required

Bursar Fin Advising Required
Bursar Perkins Loan Coll Hold
Bursar Reg & Transcript Hold
Bursar Registration Hold
Bursar Returned Check Hold
Bursar Transcript Hold
Charging Privilege Hold 
College Transcript Required
English 0003 Required
Grad College Needs Transcript
Grad College Plan of Study Req'd

Haven Training Required
High School Transcript Req'd
Immunization Records Required
ISS Orientation Required
Perkins Loan Exit Counseling
Registrar at ISS Office
Registrar Registration Hold
Registrar Transcript Hold
Residential Life
Fraternity/Sorority Hold
Student Conduct Hold
TELP Test Required


How to Read Holds on Self Service

For a quick snapshot of any academic hold placed on your account, login to Self Service (via the my.okstate.edu portal) and select Student- Student Records-View Holds. If you have active holds, you will see a table that lists your holds (see example). 

Below are descriptions of each column of the Holds table:

  • Hold Type: The Hold Type is a brief description of the hold, and sometimes indicates which office placed the hold. A detailed explanation of each hold type is included below.
  • From Date and To Date: Holds are effective for the date range shown, beginning on the From Date and lasting until the To Date.
  • Amount: Typically this column will be blank and can be ignored.
  • Reason: This column may indicate more details about why the hold was placed on your account.
  • Originator: The office that placed the hold, and the place you can contact for more information on what action you need to take to have the hold cleared.
  • Processes Affected: Indicates what the hold is impacting, for example:

o    Registration prevents a student from adding or dropping classes online during the date range. 

Note: While Self Service will not allow students with registration holds to drop classes online, you can still drop classes in the Registrar's Office or in the Enrollment Services office in Tulsa (during the allowable drop/withdraw periods). Please complete a drop/add card and bring it to the Registrar's Office with a photo ID.

o    Transcripts prevents a student from obtaining copies of official documents, such as an official academic transcript or diploma.

o    Accounts Receivable indicates the hold was placed by the Bursar’s Office.

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Hold Details by Type
 

Academic Integrity

This hold is placed on a student's account by the Office of Academic Affairs when the student has not completed a required academic integrity sanction or training program by the given deadline. This hold prevents registration. Students are encouraged to contact the Coordinator for Academic Integrity Programs in 101 Whitehurst or call 405-744-5627 to discuss options for completing the sanction or training and removing the hold. Once a student has met the requirements for completing the sanction or training, the hold can be lifted from the account. Please visit the OSU Academic Integrity website for additional information.

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Advisor Registration Hold

This hold is placed on a student's account before registration opens for an upcoming term, and can be lifted by the student’s primary academic advisor after their advising appointment to plan enrollment for the new semester. To address this hold, students should contact their primary academic advisor, or their College Student Academic Services Office. Students should schedule their advising appointments well in advance of their registration date.

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ACT/SAT Test Score Required

This hold is placed on a student’s account by the Office of Undergraduate Admissions because ACT or SAT test scores are required to complete the student’s admission application. 

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Admissions Document Required

This hold is placed on a student’s account by the Office of Undergraduate Admissions. The hold prevents registration in future semesters until a final official transcript from another institution you’ve attended has been received. To address this hold, please contact Undergraduate Admissions at 405-744-5358 or admissions@okstate.edu. Students may also contact Undergraduate Admissions in Tulsa at (918) 594-8020 or by emailing tulsa.admissions@okstate.edu.

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Bursar Fin Advising Required

This hold is placed on a student’s accounts with a past due balance by the Office of the Bursar and requires manual removal from a Bursar financial counselor. To ensure enrollment, pay the entire past due account balance in cash, certified funds or credit card online. If payment is by personal paper check or online web check, the account holder may be required to wait until the payment has cleared the bank (up to 2 weeks) to enroll. To discuss the matter with a Bursar representative, please call 405-744-5993 or email bursar@okstate.edu. Students may also contact the Bursar in Tulsa at (918) 594-8320 or by emailing tulsa.bursar@okstate.edu.

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Bursar Perkins Loan Coll Hold

This hold is placed on a student’s account by the Office of the Bursar – Student Loans Debt Management team. The hold prevents registration as well as the release of academic documents (i.e. transcripts and diploma). To address this hold, please contact Educational Computer Systems, Inc. (ECSI) at (888) 549-3274 or the Student Loans Debt Management team at 405-744-8435. These holds are released nightly via an automated process.

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Bursar Reg & Transcript Hold

This hold is placed on a student’s account with a past due balance by the Office of the Bursar and requires manual removal from a Bursar financial counselor. To ensure the enrollment and academic hold release, pay the entire past due account balance in cash, certified funds or credit card online. To discuss the matter with a Bursar representative, please call 405-744-5993 or email bursar@okstate.edu. Students may also contact the Bursar in Tulsa at (918) 594-8320 or by emailing  tulsa.bursar@okstate.edu.

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Bursar Registration Hold

This hold is placed on a student’s accounts with a past due balance by the Office of the Bursar and is released automatically after the account is paid current or the payment option plan payment monthly installment payment becomes current. The automated hold release process runs approximately every 5-10 minutes, even during holidays.  To ensure enrollment hold release, pay the entire past due account balance in cash, certified funds or credit card online. If payment is by personal paper check or online web check, the account holder may be required to wait until the payment has cleared the bank (up to 2 weeks) to enroll. To discuss the matter with a Bursar representative, please call 405-744-5993 or email bursar@okstate.edu. Students may also contact the Bursar in Tulsa at (918) 594-8320 or by emailing tulsa.bursar@okstate.edu.

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Bursar Returned Check Hold

This hold is placed on a student’s account by the Office of the Bursar and requires manual removal from a Bursar financial counselor after determining that the returned check has been paid with secured funds. The hold prevents registration as well as the release of academic documents (i.e. transcripts and diploma). Payment via personal or web check on the Bursar account has been declined by the payer’s financial institution. Students with this hold should make contact with a financial counselor in the Bursar Office to discuss payment and the release of this hold. They may be reached by visiting their office in 113 Student Union, by phone at 405-744-5993 or by emailing bursar@okstate.edu. Students may also contact the Bursar in Tulsa at (918) 594-8320 or by emailing tulsa.bursar@okstate.edu.

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Bursar Transcript Hold

This hold is placed on a student’s account by the Office of the Bursar and is released automatically after the account is paid current or the payment option plan payment monthly installment payment becomes current.  The automated hold release process runs approximately every 5-10 minutes, even during holidays. The hold prevents the release of academic documents (i.e. transcripts and diploma). Payment via personal or web check on the Bursar account has been declined by the payer’s financial institution. Students with this hold should make contact with a financial counselor in the Bursar Office to discuss payment and the release of this hold. They may be reached by visiting their office in 113 Student Union, by phone at 405-744-5993 or by emailing bursar@okstate.edu. Students may also contact the Bursar in Tulsa at (918) 594-8320 or by emailing tulsa.bursar@okstate.edu.

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Charging Privilege Hold 

This Oklahoma State University extends bursar optional charging privileges to students and employees in order to facilitate use of campus based services.  In order to maintain charging privileges with the University, bursar accounts must be current. Your account is considered past due, so charging privileges have been revoked and you are no longer allowed to charge optional items/services to your bursar account. 

If there are extenuating circumstances, or you have documentation of scholarships/financial assistance for the current semester not yet applied to your account, please contact the Bursar Office via email bursar@okstate.edu, call (405) 744-5993 or visit 113 Student Union. 

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College Transcript Required

This hold is placed on a student’s account by the Office of Undergraduate Admissions. The hold prevents registration in future semesters until a final official transcript from another institution you’ve attended has been received. To address this hold, please contact Undergraduate Admissions at 405-744-5358 or admissions@okstate.edu. Students may also contact Undergraduate Admissions in Tulsa at (918) 594-8020 or by emailing tulsa.admissions@okstate.edu

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ENGL 0003 Required

This hold is placed on a student’s account by the OSU Graduate College. The hold prevents enrollment without first enrolling in ENGL-0003. To address this hold, please contact the Graduate College at 405-744-6368 or grad-i@okstate.edu Students may also contact the Graduate Student Services office in Tulsa at (918) 594-8445 or by emailing osutgssc@okstate.edu.

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Graduate College Needs Transcript

This hold is placed on a student’s account by the OSU Graduate College. The hold prevents enrollment until a final transcript noting degree completion has been received in the Graduate College. To address this hold, please contact the Graduate College at 405-744-6368 or grad-i@okstate.edu. Students may also contact the Graduate Student Services office in Tulsa at (918) 594-8445 or by emailing osutgssc@okstate.edu.

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Graduate College Plan of Study Req’d

This hold is placed on a student’s account by the OSU Graduate College. The hold prevents enrollment until a final Plan of Study has been submitted and approved. To address this hold, please contact the Graduate College at 405-744-6368 or grad-i@okstate.edu Students may also contact the Graduate Student Services office in Tulsa at (918) 594-8445 or by emailing osutgssc@okstate.edu

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Haven Training Required

This hold is placed on a student’s account by the Vice President for Student Affairs for failure to complete the mandatory online Haven (sexual violence) training. To address this hold, complete the online training at https://1is2many.okstate.edu. The hold will be removed within a full business day after completing the training. If you have questions, contact Student Conduct Education and Administration at 405-744-5470.

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High School Transcript Required

This hold is placed on a student’s account by the Office of Undergraduate Admissions. The hold prevents registration in future semesters until a final high school transcript has been received. To address this hold, please contact Undergraduate Admissions at 405-744-5358 or admissions@okstate.edu. Students may also contact Undergraduate Admissions in Tulsa at (918) 594-8020 or by emailing tulsa.admissions@okstate.edu.

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Immunization Records Required

This hold is placed on a student’s account by the University Health Services Immunization office. The hold prevents registration until Oklahoma required immunization records have been received by University Health Services. Immunization records may be entered into your University Health Services health portal at uhs.okstate.edu/compliance-policy.  Please review the 'Logging in and Submitting Your Shot Record' section before proceeding.  For more information, please contact University Health Services at 405-744-7665. Students enrolled on the OSU-Tulsa campus may fax records to 918-594-8114, send information via email to tulsa.wellness@okstate.edu or  brought into NH 130. Additional information may be obtained by calling 918-594-8355.

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ISS Orientation Required

This hold is placed on a new and returning student’s account by the International Students & Scholars (ISS) office. This hold prevents initial registration in OSU coursework for new international students until they have registered for the mandatory New International Student Orientation program.  After registration the hold is moved to the subsequent semester.  Upon completion of the mandatory New International Student Orientation program, the hold is permanently removed.  Failure to complete the mandatory New International Student Orientation program will result in the hold being reinstated  for the subsequent semester and a $100 make up Orientation Fee will be assessed against the offending student’s bursar account. The hold and associated fee will repeat for each semester until the mandatory New International Student Orientation program has been completed.   To address this hold, please contact the International Students & Scholars office at 405-744-5459. Students may also contact the International Student Services office in Tulsa at (918) 594-8445 or by emailing osutgssc@okstate.edu

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Perkins Loan Exit Counseling

This hold is placed on a student’s account by the Office of the Bursar – Student Loans Debt Management team. The hold prevents registration as well as the release of academic documents (i.e. transcripts and diploma). When a student receives Federal Perkins Loans while attending OSU, he or she must complete exit counseling upon graduating or dropping below half-time enrollment. Students may complete the Federal Perkins Loan exit interview online at https://borrower.ecsi.net/. The student loans debt management office will receive notification that the exit counseling has been completed and release your hold soon after. For more information, please contact Educational Computer Systems, Inc. (ECSI) at 888-549-3274.

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Register at ISS Office

This initial hold is placed on a new student’s account by the International Students & Scholars (ISS) office. This hold prevents initial registration in OSU coursework for new international students until they have reported to ISS for registration into the Student Exchange Visitor Information System (SEVIS). Students should arrive prior to the beginning of the semester and work with the ISS office to become oriented to the campus and complete the SEVIS registration process. To address this hold, please contact the International Students & Scholars office at 405-744-5459. Students may also contact the International Student Services office in Tulsa at (918) 594-8445 or by emailing osutgssc@okstate.edu

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Registrar Registration Hold

The hold restricts enrollment for special circumstances, and will usually have more details indicated in the Reason column. If you are a non-degree seeking student whose enrollment has a restricted number of total hours, please contact the OSU Office of the Registrar at 405-744-6876 or registrar@okstate.edu for assistance. Students may also contact Enrollment Services in Tulsa at (918) 594-8100 or by emailing tulsa.admissions@okstate.edu.

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Registrar Transcript Hold

The hold prevents the release of academic documents (i.e. transcripts and diploma) for special circumstances, and will usually have more details indicated in the Reason column. Please contact the OSU Office of the Registrar at 405-744-6876 or registrar@okstate.edu for assistance. Students may also contact Enrollment Services in Tulsa at (918) 594-8100 or by emailing tulsa.admissions@okstate.edu.

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Residential Life

This hold is placed on a student’s account by the Office of Housing and Residential Life Administration for unresolved student conduct matters. To address this hold, please contact the Assistant Director by calling 405-744-5019

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Fraternity and Sorority Affairs

This hold is placed on a student’s account by the Office of Fraternity & Sorority Affairs. To address this hold, please contact the Office of Fraternity & Sorority Affairs by calling 405-744-5490.

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Student Conduct Hold

This hold is placed on a student’s account by the OSU Student Conduct office. The hold prevents registration in future semesters and/or release of a student's academic transcript directly to the student. Additionally, the Student Conduct office is notified of any requests to send an official transcript to any destination before the request may be processed. Students with this hold may still view and print an unofficial academic transcript on SIS-Web. To address this hold, please contact the Student Conduct office at 405-744-5470. Students may also contact the Student Conduct Code office in Tulsa at (918) 594-8234.

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TELP Test Required

This hold is placed on a student’s account by the OSU Graduate College. The hold prevents enrollment until scores are received for the OSU administered TELP examination. To address this hold, please contact the Graduate College at 405-744-6368 or grad-i@okstate.edu. Students may also contact the Graduate Student Services office in Tulsa at (918) 594-8445 or by emailing osutgssc@okstate.edu.

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